We have compiled a list of some of the more commonly asked questions we've been receiving, oh...and our answers too. If you don't see your question below, ask us here on the blog and we'll share it with others to help us all out.
Q) Do you allow pets?
A) Yes, we love pets, especially doggies, turtles are cool too. Snakes, not so much. AND!!! Our dog fees are 50% OFF Right Now - SCORE! That's just $ 25 per pet, per stay (not per night) (regular = $ 50), and ALL of our rooms are pet friendly (not Cobra friendly though).
Q) How do I book this package once I buy it from Bloomspot?
A) The process works like this: 1) Buy the certificate from Bloomspot first 2) Once you receive your actual certificate, (usually 1 to 2 days after you buy), there should be instructions on the credentials. These say to send an email to: email@example.com
Q) Is this package for Two Persons?
A) Yep. The incredible price is good for "up to two", (or is that "up too to", "up two too", "too-too")...Anyway, if you're a solo traveler that's fine too (to?) and you can bring your doggie along for company (see above).
Q) What is a weekday or weekend booking?
A) The current Bloomspot promotion offers your choice of a ONE NIGHT "Weekday" stay or a TWO NIGHT "Weekend" stay. The ONE NIGHT ($129) certificate will cover any eligible and available night on a SUN, MON, TUES, WEDS or THURS. The TWO NIGHT certificate is valid for any nights, including any FRI or SAT night combination, but all subject to availability, in eligible class of rooms and subject to terms and conditions. The TWO NIGHT ($ 369) certificate does not HAVE to be used on a "weekend" but it is redeemable for an applicable Fri and/or Sat night. WEEKDAY = SUNDAY through THURSDAY NIGHTS WEEKEND = ANY STAY THAT INCLUDES ANY FRIDAY OR SATURDAY NIGHT
(Note that our restaurant is closed for dinner on Wednesday evenings, so if your stay is for a Wednesday you may want to add a 2nd night (at a discount, see below). If not, we can allow the $ 25 dinner credit to be applied to a separate spa treatment in the spa (the other spa credit can not be combined to be used on the same treatment, except for our Couple's Massage). This only applies to Wednesday bookings.)
Q) Can I buy two ONE NIGHT certificates and use them on the same stay?
A) No. Sorry, but you can book an additional night (at a great discount!) when you redeem the one night voucher. If you already bought two and missed this part, we'll make an exception to allow use of two certificates for a one-time $ 99 accommodation fee.
Q) Can I buy a ONE NIGHT voucher and my boyfriend buy's one and then we come for one night under my name and then stay the 2nd night under his name?
A) Uhm. Not really. You might be able to trick us (but we're pretty crafty), the truth is that's not in the spirit of this deal. Technically, vouchers can not be combined for any stays within 30 days of another by anyone traveling together, or in the same household. If you really want to stay two nights (we want you to also!) then book your 2nd night when you redeem the voucher for the 1st night. You'll get some great discounts too!
Q) Can I buy a ONE NIGHT voucher and buy another one under my dog's name and then we come for one night under my name and then stay the 2nd night under my dog's name?
A) Does your dog have a valid credit card and photo ID?
Q) I would really like to stay an extra night as an add-on for the $ 129 one night deal, how much do these extra nights cost on average?
A) Two nights are usually ideal for a quick escape to Stevenswood and we encourage adding a night to your one night certificate for best results! To help make this happen we've set-up great discounts. You should budget about $ 150 to $ 250.00 (+ tax) for the add-on night. Remember, we've eliminated ALL Resort Fees and we pay the eco-fees, so there's even MORE reason to get away to Stevenswood!
Q) Can I buy the $ 129 deal now and then convert it to a $ 369 weekend stay if I need to later (when I book)..?
A) YES, if you're not sure if you will be able to make the escape for a weekend or weekday, you can buy the weekday option and pay the difference to us (upon booking).
Q) What kind of room is included in the Bloomspot deal?
A) Our standard demi-suites with forest/meadow or tree views.
Q) Do you have a minimum night stay?
A) YES. For pretty much every weekend we have a TWO NIGHT minimum. Some special weekends, such as 4th of July, Thanksgiving, etc. there are 3 or even 4 night minimums in place. We sometimes allow very last minute bookings for less than the minimum, but this would be on a case-by-case basis, and shouldn't be counted on. There are blackouts for holidays and special event periods on this LivingSocial so it's not directly applicable anyway. For WEEKDAY stays, we rarely ever have night minimums (well, I guess we do have a minimum of ONE NIGHT since we don't offer rooms by the hour :).
Q) What time is check in?
A) Check in time is from 3:00 PM to 9:00 PM on your day of arrival. Check out time is 11:00 AM. We recommend arriving between 3:00 and 6:00 PM for best results.
Q) Do you charge RESORT FEES, ENERGY SURCHARGES, ECO FEES, etc?
A) Nope. The only things you pay are: - Any applicable and elected upgrades (offered & quoted at time of booking, and subject to availability) - Applicable Taxes - Optional Gratuities - Anything you sign to your room during your stay (ie: gift shop, diner, etc.) - If elected, any "add-on" nights.
Q) When do I pay the applicable taxes, upgrades, etc?
A) Generally, all applicable charges are authorized when you book the room and we issue your confirmation. One way we can offer such an incredible deal is with this pre-pay package, and remember these bookings are non-refundable & non-changeable.
Q) Can I cancel the reservation after I book it?
A) See above. Nope. We generally can NOT change or cancel a booking once we issue a confirmation number. The promotional value of the certificate can be redeemed for stays PRIOR TO MARCH 31st, 2012
Q) What happens if I redeem a one-night ($129) certificate which includes $ 25 in spa cash & $ 25 in dinner cash, but I am staying on a night when the restaurant is closed?
A) Our restaurant is closed for dinner on Wednesday evenings, so if your stay is for a Wednesday you may want to add a 2nd night (at a discount, see above). If not, we can allow the $ 25 dinner credit to be applied to a separate spa treatment in the spa (the other spa credit can not be combined to be used on the same treatment, except for our Couple's Massage). This only applies to Wednesday bookings.
Q) How far away is Stevenswood?
A) From what?
Q) How far is Stevenswood from Montana?
A) We are about 3 hours North of the Golden Gate Bridge. You'll drive through some incredible and beautiful wine country, vineyards, valley, mountains, redwoods and ocean cliff areas on the way here. For this reason and many others, we urge you to plan your check in time for between the hours of 3:00 PM and 6:00 PM for best results. Please click http://www.stevenswood.com/map-directions.htmdirections and information.
Q) I am ready to check dates and book my deal, how do I look for room nights, upgrade options and more?
A) After the special offer ends, we'll have a dedicated calendar of live availability ready for you by sending a blank email to: firstname.lastname@example.org