StevenswoodPromotions

WOW!!! You're FAST.

OK, so if you're one of the smart Grouponers who grabbed this incredible Groupon deal from June/July 2012 - CONGRATS! And - you're in the right place- GET READY TO GRAB YOUR DATES ON THE CALENDAR PAGE.

PLEASE BEAR IN MIND THAT OUR SERVERS ARE INUNDATED WITH RESERVATION REQUESTS, NOT TO MENTION THE HUMANS WHO PROCESS THE BOOKINGS INTO OUR SYSTEM OFF-LINE, MANUALLY.

YOU MAY EXPERIENCE SOME DELAYS - YOUR PATIENCE IS DEEPLY APPRECIATED.

PLEASE!!!! AVOID calling in to check on the server status, reservation status or dates availability. You will be reaching any one of 3rd party call processors. Our off-site 3rd party reservations team, based in Tennassee has not been trained on the redemption of the Groupon voucher or it's system. They are there for, and compensated strictly by, Credit Card based reservations.

You might also be connected with our 3rd party call center, which charges us for every phone call.

Or, your call may be routed to our off-site call center in Redding, CA.

Your call will not be connected to the physical resort since they are not equipped for inbound call center services on-site. Our main concern at the property is caring for our in-house guests, and know that they will be giving you that same level of attention and detail while you are there!

In any of these cases, they are ill prepared to address Groupon support issues, reservation questions or address a concern about a date of stay.

Tranquility Lounge in Indigo Eco|Spa Onsite

For BEST RESULTS, email to: stay@stevenswood.com if you have an exceptional need or require attention regarding your booking.

For GUEST SERVICE needs, visit: www.GuestsSatisfaction.com

We want you to know that due to the OVERWHELMING response our reservations team is working on expiration date extension options to make sure everyone has a chance to experience Stevenswood with their Groupon, BUT remember, Groupon's Promise, assures you that you can RETURN YOUR GROUPON for a full refund if you find yourself unable to redeem it. So, don't worry...You're covered.

Feel free to visit our FAQ section, booking instructions and more at: www.GrouponDetails.com