exaltation

"Exaltation" by Mendocino Artist, Patricia Breed Featured at Stevenswood's Welcome Desk

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Breakfast is served 365 days a year. 8:30 AM to 10:00 AM

Check-In Time is: 3:00 PM to 9:00 PM

Check-Out Time is: 11:0 AM

Thank you for being our guest!

Contact Points:

Reservation Changes: www.ReservationChanges.com

Special Guest Services: www.GuestsSatisfaction.com

Driving Directions to Stevenswood: http://stevenswood.com/maps-directions/

Guest Services Email: stay@stevenswood.com

Spa Booking Request: spa@stevenswood.com

or

http://stevenswood.com/spa/book-a-spa-treatment/

Executive Offices: 707-237-7271

Promotions Team: 800-455-5253

Sorry you are experiencing trouble 
redeeming your recent Groupon purchase!

Although hundreds of quick Grouponers have grabbed reservations, there just simply isn't enough inventory available over the dates people are interested in staying.

Due to the overwhelming number of Groupons sold for the 1-Night option, we are having trouble keeping up with demand for travel dates.... The original plan called for a maximum of 100 units, but somehow over 500 were sold! Since our customers are the most important thing to us, we are offering the following as a special gesture of appreciation and to allow you time to still take advantage of this incredible Groupon, however, you can still return the Groupon for a refund (see below) if you've decided to do so.

We hope you'll take advantage of the incredible FREE EXTENSION we are offering here:

FOR A LIMITED TIME

We are waiving ALL extension fees for the ONE NIGHT ($69 only) Groupon holders who have not yet booked/redeemed their Groupon, under the following conditions:

Must be booked for stays between October 18th, 2012 & May 31st, 2012

All other terms, conditions and dates would still apply, and this can not be applied to existing reservations.

You'll book on the same calendar, just select new dates where more rooms are available, between the dates of Oct. 18, 2012 and May 31st, 2013. The extension fee waiver is being automatically applied.

Here is the link again to the calendar page:   CALENDAR PAGE

There are other options here as well:
 

• 1st : REMEMBER!! Groupon offers a satisfaction guarantee, and we are relying on this mechanism in the case of anyone who just simply can't make the available dates work for them. We're sad to see you go, but we understand if you need to...simply contact Groupon at   support@groupon.com  and ask them for your refund.

• 2nd: If you're the SPONTANEOUS TYPE, you can take advantage of this special "LAST SECOND GRAB", here's how. Check the same calendar for ANY ROOM for the SAME DAY or NEXT DAY and no matter what category the room is we'll WAIVE THE UPGRADE FEES 100%. The main consideration is this has to be a last-second booking (made on the day before or day of your check in date, and put "Last Second Booking" in the comments section when you book online), but with some flexibility and a little perseverance, you can grab a room that's worth hundreds for only the price you paid for the one-night ($69) Groupon!  (+ tax).

• 3rd: To open up MORE INVENTORY, we've temporarily REDUCED UPGRADE FEES by 50% Starting with any ONE NIGHT ($ 69) Groupon bookings made on July 10th or after, we are charging only ONE HALF of the upgrade fees quoted on the calendar (here) when you mention it in the comments section / notes.

• 4th:  If you prefer you can make a LAST MINUTE BOOKING - which are heavily discounted. THERE IS NO EXPIRATION DATE using this option! Normally, you would not be able to combine promotions, but there is an exception being made under the following conditions, for the ONE NIGHT Groupon holders.  1) The Last Minute Special rate would be as quoted, LESS the "face-value" of your One-Night Groupon (ie: If the room and dates you selected on the Last Minute Special was $ 125.00 and the amount paid for your Groupon was $ 69, your net rate would be just the $ 56.00 difference (+ tax) 2) You need to book it on the following link and mention this in the details of your online booking, including your Groupon credentials. Just check the link (inventory changes daily, so you may need to check it several times over a few months to find your deal. Here's that link:    http://stevenswood.com/save/last-minute-bookings/  

• 5th: You can convert your Groupon to a Gift Card and spend it just like cash at the resort. There is no charge to covert your Groupon amount paid into a gift card, or multiple gift cards you can give out and use just like cash at the resort on any type of booking, online reservations, any incidentals, spa services, meals, wines, retail, etc. To exercise this option, simply order the gift cards you desire (a credit card is required for security purposes), chose the denominations that most closely match your totals and be sure to mention in the notes the Groupon(s) you are converting and their prices, numbers & details             .http://www.webervations.com/magic-scripts/giftcert.asp?memberid=6200

• 6th: We can put you on the wait list for any dates you desire, in case a room becomes available, under the conditions you desire. To exercise this option, send an email with your Groupon details, the choice of room (ie: included at no extra charge only, etc) and your dates of interest (up to 10), in descending order of preference to:   waitlist@stevenswood.com    Be sure to include all the best phone numbers so we can reach you quickly if one opens up.

We're working on a number of other possible options, so stay tuned. These include possible partnerships for added inventory nearby, Groupon exchanges and more so check back to this page for updates.

THANK YOU !

All options are subject to change without notice and are being offered for a limited time.





IMPORTANT CONTACT DETAILS:
Guest Services: 800-574-4899
Promotions Team: 800-455-5253
Groupon Support Desk:  888-820-4324 
AfterHours/Urgent: 615-991-9023
Reservations Call Center: 888-958-0556

DRIVING DIRECTIONS: http://stevenswood.com/maps-directions/ 
DINNER RESERVATIONS: http://stevenswood.com/eat/reserve-table/
SPA MENU/BOOKING TREATMENT: http://stevenswood.us/spa/spa-menu/

Groupon FAQs: www.GrouponDetails.com 
RESERVATION CHANGES: www.ReservationChanges.com
GUEST SERVICES / CONCIERGE: www.GuestsSatisfaction.com
BLOG / MENDOCINO INFO & EVENTS: http://stevenswood.com/blog/
FOLLOW US ON TWITTER: http://twitter.com/MendocinoTweet
LIKE US ON FACEBOOK: www.facebook.com/StevenswoodMendocino

EMAIL: stay@stevenswood.com

HTTP Error 503 - Service unavailable The Web server (running the Web site) is currently unable to handle the HTTP request due to a temporary overloading of the server. This is a temporary condition which will be alleviated after some delay. 503 errors in the HTTP cycle

Any client (e.g. your Web browser) goes through the following cycle when it communicates with the Web server: Obtain an IP address from the IP name of the site (the site URL without the leading 'http://'). This lookup (conversion of IP name to IP address) is provided by domain name servers (DNSs). Open an IP socket connection to that IP address. Write an HTTP data stream through that socket. Receive an HTTP data stream back from the Web server in response. This data stream contains status codes whose values are determined by the HTTP protocol. Parse this data stream for status codes and other useful information. This error occurs in the final step above when the client receives an HTTP status code that it recognises as '503'. Fixing 503 errors The Web server is effectively 'closed for repair'. It is still functioning minimally because it can at least respond with a 503 status code, but full service is impossible i.e. the Web site is simply unavailable due to overload. There are a myriad possible reasons for this, but generally it is because of some human intervention by the operators of the Web server machine. You can usually expect that someone is working on the problem, and normal service will resume as soon as possible. Please contact the system operators of the Web site (e.g. your ISP) to determine why the service is down. They will be in a much better position to help you than we are for this type of error.

WOW!!! You're FAST.

OK, so if you're one of the smart Grouponers who grabbed this incredible Groupon deal from June/July  2012 - CONGRATS! And - you're in the right place- GET READY TO GRAB YOUR DATES ON THE CALENDAR PAGE.


PLEASE BEAR IN MIND THAT OUR SERVERS ARE INUNDATED WITH RESERVATION REQUESTS, NOT TO MENTION THE HUMANS WHO PROCESS THE BOOKINGS INTO OUR SYSTEM OFF-LINE, MANUALLY.


YOU MAY EXPERIENCE SOME DELAYS - YOUR PATIENCE IS DEEPLY APPRECIATED.

PLEASE!!!! AVOID calling in to check on the server status, reservation status or dates availability. You will be reaching any one of 3rd party call processors. Our off-site 3rd party reservations team, based in Tennassee has not been trained on the redemption of the Groupon voucher or it's system. They are there for, and compensated strictly by, Credit Card based reservations.


You might also be connected with our 3rd party call center, which charges us for every phone call.


Or, your call may be routed to our off-site call center in Redding, CA.


Your call will not be connected to the physical resort since they are not equipped for inbound call center services on-site. Our main concern at the property is caring for our in-house guests, and know that they will be giving you that same level of attention and detail while you are there!



In any of these cases, they are ill prepared to address Groupon support issues, reservation questions or address a concern about a date of stay.

Tranquility Lounge in Indigo Eco|Spa Onsite

For BEST RESULTS, email to:    stay@stevenswood.com   if you have an exceptional need or require attention regarding your booking.


For GUEST SERVICE needs, visit:    www.GuestsSatisfaction.com

We want you to know that due to the OVERWHELMING response our reservations team is working on expiration date extension options to make sure everyone has a chance to experience Stevenswood with their Groupon, BUT remember, Groupon's Promise, assures you that you can RETURN YOUR GROUPON for a full refund if you find yourself unable to redeem it. So, don't worry...You're covered.

Feel free to visit our FAQ section, booking instructions and more at: www.GrouponDetails.com 

Thank you for being our guest! 

The Restaurant at Stevenswood

Stevenswood | Mendocino Coast 

(888) 820-4324

www.GrouponDetails.com

IMPORTANT CONTACT DETAILS:
Guest Services: 800-574-4899
Promotions Team: 800-455-5253
Groupon Support Desk:  888-820-4324 
AfterHours/Urgent: 615-991-9023
Reservations Call Center: 888-958-0556

DRIVING DIRECTIONS: http://stevenswood.com/maps-directions/ 
DINNER RESERVATIONS: http://stevenswood.com/eat/reserve-table/
SPA MENU/BOOKING TREATMENT: http://stevenswood.us/spa/spa-menu/

Groupon FAQs: www.GrouponDetails.com 
RESERVATION CHANGES: www.ReservationChanges.com
GUEST SERVICES / CONCIERGE: www.GuestsSatisfaction.com
BLOG / MENDOCINO INFO & EVENTS: http://stevenswood.com/blog/
FOLLOW US ON TWITTER: http://twitter.com/MendocinoTweet
LIKE US ON FACEBOOK: www.facebook.com/StevenswoodMendocino

EMAIL: stay@stevenswood.com

 

GIFT CERTIFICATES

MENDOCINO SPA & WINE VACATION
FOUR SEASON - COASTAL RESORT

• 2-Nights in Deluxe Suite
• Full Service, Sit Down Breakfast Each Morning
• Incredible wine-paired dinner for two!
• Special VIP Wine Tasting at nearby winery
• "Love in Paradise" Couples Massage for Two 
• Private Hot Tub Soak
• Welcome Bottle of Champagne
• VIP Wine & Olive Oil Tasting
• Free Bottle of Private Library Wine

Approx. Retail Values:

$ 550: 2-Nights in Deluxe Suite
$ 100 : Full Service, Sit Down Breakfast Each Morning
$ 160  : Incredible wine-paired dinner for two!
$ 40     : Special VIP Wine Tasting at nearby winery
$ 399 : "Love in Paradise" Couples Massage for Two
$ 50  : Private Hot Tub Soak
$ 50 : Welcome Bottle of Champagne
$ 65 : VIP Wine & Olive Oil Tasting with Free Bottle of Private Library Wine
=======
$ 1,415  Approx Total Value

SPECIAL OFFER: $ 1299 on 100% BARTER

Up to ONE can be redeemed per family, household or travel party every 90 days

Fully transferable. May be bought and given as gifts.

SUBJECT TO AVAILABILITY, Must be booked through dedicated special link, to be furnished on voucher.

CAN NOT BE BOOKED BY PHONE, TELEPHONE SUPPORT NOT INCLUDED

MUST BE 21 YEARS WITH VALID PHOTO ID

CAN NOT BE COMBINED WITH THE SAME OR ANY OTHER OFFERS!

NO REFUNDS, NO SUBSTITUTIONS, NO CHANGES OR CANCELLATIONS ONCE BOOKED

MAY BUY UP TO 10 for use of as GIFTS.

$ 50.00 Resort Fees, PLUS all taxes (Approx $ 100) to be paid to hotel upon redemption/booking.

THEY NEVER EXPIRE! Travel dates are Nov 1 to May 31st each year, for travel during the peak season (June through Oct) a premium booking fee may apply plus a nominal account maintenance charge in cash for each year beyond the first 12 months. Friday and Saturday night stays carry an additional charge, payable to the resort directly, upon booking.

UPGRADES, CHANGES, SPECIAL ACCOMMODATIONS, etc are subject to availability and may be elected optionally upon booking for additional fees, not payable with barter.

TO PURCHASE:

BIZX: Initiate BizX Payment to our account for the total at $ 1299 BizX Each, then upon acceptance of payment, you will receive a receipt and instructions for collection of vouchers. Vouchers are provided by PDF file and can be printed or emailed for distribution or gifting. Each certificate  carries a unique, one-time use serial number.  BIZX ACCOUNT # 80126

ITEX: Initiate Itex Payment to our account for the total at $ 1299 Itex Each, then upon acceptance of payment, you will receive a receipt and instructions for collection of vouchers. Vouchers are provided by PDF file and can be printed or emailed for distribution or gifting. Each certificate  carries a unique, one-time use serial number.  ITEX ACCOUNT # 707494-100016-0

OTHER CURRENCIES?DIRECT TRADE PROPOSAL:  Send a detailed email to:  trades@barteraxis.com  We'll reply right away.


To review property, visit:    www.Stevenswood.com

5 STAR ~ 4 DIAMOND | MENDOCINO | SPA | RESORT

COPY FROM ACTUAL CERTIFICATE:
At Stevenswood Lodge, you’ll enjoy a boutique, intimate setting, nestled in a forest-by-the-sea, with hiking trails, bluff walks and a wellness spa. Stay Two Nights in a Luxury Suite. Plus, you can add additional nights with Stevenswood directly at special Itex Member rates. Either way, you’ll enjoy a full-service breakfast every morning.
• TWO Nights in Luxury Suite – Sunday thru Thursday
• Gourmet Breakfast for Two (each morning)
• Welcome Champagne Toast
• Full Service Dinner for Two with House Wine or Sparkling
• $ 100 Shopping Spree at Taste of Stevenswood
• Couple’s Massage at Indigo Eco|Spa
• Gourmet Breakfast for Two (each morning)
• VIP Wine & Olive Oil Tasting with Complimentary Bottle of Wine

**FRIDAY OR SATURDAY NIGHT STAYS CARRY A ONE TIME $ 200.00 SUPPLIMENTAL CHARGE payable to lodge directly.
This is a small property with limited availability so peak periods and popular weekends may not be available. Certificates can not be combined for the same stay, nor can they be used in conjunction with any other promotions, coupons, discounts, packages or specials. ALL reservations are subject to availability and can not be changed or cancelled once confirmed.


All reservations are subject to availability of particular eligible room type. NOT REDEEMABLE FOR CASH, CARRIES CASH VALUE OF 1/32 of ONE CENT. **Travel Certificates cannot be combined, and only one certificate may be redeemed per household every 90 days. A credit card will be authorized for applicable taxes, upgrades and add-on nights, to hold your confirmed non-refundable reservation. This certificate/card may be redeemed for a Friday or Saturday night, subject to availability and a $200.00 non-refundable supplemental, payable to the inn upon booking with any major credit card. Once confirmed, arrival & departure dates cannot be modified without additional cost, and changes are subject to eligible room availability. Contact resort directly for reservations, additional details & room availability. All reservations subject to the terms & conditions in effect at the time of booking. Online, or Travel Agency bookings are ineligible. No cash value. Cannot be redeemed for cash, or refunded once issued. Unique number printed above in red, will be required on booking reservation, and certificate must be provided on check-in. Package based on double occupancy. Additional persons, children and pets will be at added cost. Transportation, Ground Transfers and Air Travel is NOT included. Non-transferable for cash or cash equivalent. *Not applicable for special events. During high demand, rooms can not be reserved more than 120 days in advance of arrival, or less than 30 days prior to arrival. Taxes, gratuities & incidentals are NOT included. Not valid for any holiday periods. Guests agree to hold resort harmless for all services rendered. Cannot be combined with other offers, discounts, travel cards, packages, or certificates. Stevenswood Spa Resort is a NON-SMOKING resort. *All services, features, benefits and offers are subject to reasonable availability and yield management. Additional conditions may apply, contact resort for full details. No guarantee of service or availability is implied. All features, benefits and amenities are subject to change without notice, and applicable taxes, gratuities, service fees and charges are due to the hotel directly. Promotional Value Expires May 31st, 2013. Travel must be completed between September 1, 2012 and May 1, 2013 for full value. For stays after travel window, a $ 100.00 service fee (cash) will apply, per year (365 calendar days or fraction thereof) beyond travel dates. For any travel for stays during PEAK SEASON (June 1 to November 1, a premium booking fee of $ 200.00 shall apply, in addition to other quoted fees. Itex logo used for reference only, no endorsement is expressed or implied. Upgrades are additional. Promotional Value Expires May 1st, 2013, however voucher never expires, travel dates are Nov 1 to May 31st each year.

.

Rooms at Stevenswood

All of our rooms are nice. But, we aren't a Four Seasons or Ritz Carlton.

Some guests get pretty caught up in what exact room they are shopping for, and we've found that for best results, guests shouldn't get too tied up in the exact room they are getting.

We keep the rooms as similar as possible and you should know that you aren't necessarily booking a SPECIFIC room, only a general class and our yield management person makes the actual room assignments sometimes on the day of checkin.

Every room features a memory-foam sleep system, a separate seating area, wood-burning fireplace, pleasant views, and a modest TV with telephone, a CD Player/Clock radio, with MP3 hookup, and a private full bath.

The rooms range in size from around 300 sq ft to up to 500 sq ft.

Online specials often feature the base room with upgrade options (subject to availability), selected and paid for (at a discount) upon booking.

When booking, concentrate on dates of stay more than the type of room, for best results.

When you make your booking to redeem your prepaid voucher, you'll be able to make certain notations, such as if you prefer an upstairs room, or want a downstairs room, or need a pet friendly room, ADA room, a quieter room, or one with better views, etc.

The reservationist processing your final room assignement offline will review these notes and take them into consideration when making the final room assignment, if possible.